Routes & Schedules

Americans with Disabilities Act (ADA)

Adopted: Scheduled May 2020


Mountain Valley Transit, a division of Neighbor to Neighbor Volunteers, is a demand response transit provider serving Chaffee County, as well as providing limited fixed route service for the Western San Luis Valley. The office is located in Salida at 54 Jones Avenue at The Chaffee Transit Center owned and operated by Neighbor to Neighbor Volunteers. Mountain Valley Transit receives 5311 funding from Colorado Department of Transportation (CDOT). The Transit Center also serves as a regional bus station for intercity buses making connections in Salida and receives FASTER funds through CDOT.

Notice to the Public

Mountain Valley Transit operates without regard to race, color, national origin or gender or disability. Mountain Valley Transit provides equal access to its programs and services to all members of the public.

Mountain Valley Transit shall make reasonable modifications to policies, practices and procedures in an effort to ensure programs are accessible to individuals with disabilities and to ensure nondiscrimination against persons with disabilities. For more information on how to request a reasonable modification, please contact Mountain Valley Transit at 719-530-8980.

The following information serves to inform the public of its right to this access and to educate them so that they may understand their rights as defined by Americans with Disabilities Act (ADA).

The Americans with Disabilities Act (ADA) became law in 1990. The ADA is a civil rights law that prohibits discrimination against individuals with disabilities in all areas of public life, including jobs, schools, transportation and all public and private places that are open to the general public.

Notice of the public’s rights under Title VI of the Civil Rights Act of 1964 and the American Disabilities Act are posted at The Chaffee Transit Center, on all buses and Mountain Valley Transit website, as well as brochures and informational literature.

Mountain Valley Transit Transit Title VI Complaint and Investigation Procedures

The following procedures cover complaints filed under Americans with Disabilities Act for alleged discrimination in any program or activity administered by Mountain Valley Transit.

These procedures do not affect the right of the Complainant to file formal complaints with State or Federal agencies or to seek private counsel for complaints alleging discrimination. Every effort will be made to obtain early resolution of complaints at the lowest level possible. The option of informal mediation meeting(s) between the affected parties and Mountain Valley Transit may be utilized for resolution. Any individual, group of individuals or entity that believes they have been subjected to discrimination prohibited under Americans with Disabilities Act and related statutes may file a written complaint (see complaint form) and send it to the following:



In accordance with provisions of the Americans with Disabilities Act and the Civil Rights Act of 1964, MOUNTAIN VALLEY TRANSIT does not discriminate on the basis of disability, race, color, national origin or gender.

Any Person who believes he/she or any specific class of persons is subjected to discrimination prohibited by The Americans with Disabilites Act and/or Title VI may by him/herself or by a representative file a written complaint with MOUNTAIN VALLEY TRANSIT and/or the Federal Transit Administration. All complaints will be promptly investigated.

To request additional information of MOUNTAIN VALLEY TRANSIT nondiscrimination obligation, contact:

Executive Director

Information in languages other than English will be provided as needed and will be consistent with DOT LEP Guidance.

Mountain Valley Transit ADA and Title VI Complaint Form

You may also file an Americans with Disabilities Act (ADA) complaint alleging disability discrimination at

Mountain Valley Transit Shuttle Complaint Handling Procedures

Public Participation Plan

Mountain Valley Transit provides opportunities for public participation chiefly through coordinating with community and faith-based organizations that reach out specifically to members of affected minority communities. Mountain Valley Transit also utilizes newspaper articles and ads to announce activities, meetings etc.

Mountain Valley Transit does not currently have transit-related, non-elected planning boards, but encourages public comment and involvement at regularly scheduled and announced Board meetings of elected members. Should an issue arise, Mountain Valley Transit would create a planning committee with interested members of the community using the public participation plan avenues.